Great things in business are never done by one person. They’re done by a team of people.
—Steve Jobs
Elevate the passenger experience.
Airports combine transportation, food and beverage, hospitality and retail under one roof, 24 hours a day. This presents a unique array of opportunities and challenges in a complex mixed-use setting. We have overseen various initiatives across some of the busiest airports in the U.S. to increase concession sales, enhance customer satisfaction, improve RFP procurement processes and monitor contract compliance. DRG has expertise in offering the following to several top 10 airport in the U.S.:
Merchandise Guidance
Intercept Studies
Premium Value Concession Determination
Quality Assurance Programming
Concession Outreach
Airports must be responsive to the travelers needs. In order to do so, well managed airport concessions, operations and property management teams must have tools that can capture events that affect concession sales and the customer experience in real-time while making the captured data easy to store, categorize and communicate. DRG has collaborated with MetrixIQ to solve this need by creating a mobile application called OWLe that enables forward thinking airports to make these improvements in a quick and cost effective way. Please visit owleapp.com to improve your property performance.